>helping my dad pick up some stuff he ordered online
>"park in the designated online order pickup area"
>there's a crew literally painting the pickup area lines onto the lot when we arrive, and they're only about halfway done
>park in a normal spot, go inside and find customer service
>"hello, we have a pickup order"
>"oh, you need to park in the pickup area. we'll find it and bring it out to you"
>"I would park there, but it doesn't exist yet. they're still painting it onto the ground, so we just came in. can you just hand it to us here?"
>employee looks at me with a blank, frightened stare
>"I...let me get my manager."
>manager returns in fifteen seconds, hands us what we came for
>dad says to the manager "why do you want people to wait out in their car if it's that easy to just come in and grab it?"
>manager replies "well, that's just...company policy?"
>dad says "yeah well that's why you're called lowe's and not high's"
I have been in similar situations at my company and its somewhat soothing to see the parallels. We call company policy "procedures" and sometimes its not written and its more of a joke or work in progress than a document that people read.
Its meant to be like internal law but in reality managers just issue decrees every hour and have meetings about improving procedures
ok boomer
and everybody clapped
Fawkin Dad Dadderson or sumtin
Cool advertisement
your dad is funny as frick, i love it when older dudes just fire one off KEK
I get my orders delivered free to the house by Home Despot. Lowes doesn't pay enough to hire talent and deliberately minimizes manning.
yes but lowes isn't filled with all manner of dirt merchants and "odd smells".
what a moronic take. it took them 15 seconds because they made an exception for you since you walked in and made a fuss. imagine if everyone did that. there would be chaos.
>imagine if everyone did that.
I can imagine that because I remember what the world was like two years ago, before any of this online order pickup stuff existed
>there would be chaos.
humans have done things this way for two hundred thousand years. this parking lot pickup stuff was invented when covid hit. how old are you? 4?
>how old are you? 4?
I believe that poster might be potato years old.
Now imagine if you selected "pick up in store" instead of curbside pickup you ape. Yes it will absolutely cause chaos when you have a dozen people who are operating independently under a very specific order of operations and then some boomer comes in and wants to stop everything and break operation procedure and confuse 12 people becuase "back in mah day vato zone didnt need no damn computer to gimme a water pump gasket fur mugh 1869 furd f one fiddy"
I visit Lowe's, Home Depot etc on a daily basis, am an installation partner in many of those stores and any cashier can process pickup orders. Usually they have a printed copy with a barcode, in a bin near the customer service area, and walking in is the same as calling in: they find your info, get your items from the corralled area and they bring it to the counter. They scan the barcode, ensure all items are present, then they mark the invoice as paid – external payment so that the cash still balances. There's no complicated system that might break if you walk in.
MODS HE STILL REMEMBERS CHECK HIS VAXX STATUS
>I remember what the world was like two years ago, before any of this online order pickup stuff existed
Are you two years old? I’m only half joking. I think you are either 15 or you’ve slept walk your way through life because it wasn’t a result of the pandemic. Many stores were doing it for years.
>Entering the Digital Age. In 1995, Lowes.com is launched, marking the company's entrance into the digital market.
Google is your friend moron.
They didn't start doing this until 2021, you fricking idiot
I literally pulled it right off there website homosexual lol
https://corporate.lowes.com/who-we-are/our-history#:~:text=Entering%20the%20Digital%20Age,entrance%20into%20the%20digital%20market.
That was when they launched the website, not when they started doing online curbside pickup. What a dumbass thing to argue about
Lowe's pickup is complete shit. During the opening month of le coof, I decided to use it, because why not. They have the parking area in the highest traffic part of their lot. I called the number on the sign, and bounced around a few different people before I found somebody who even knew they did online pickup.
Home depot is a lot better, but I generally only use it when I don't have time to be dicking around in the store.
>that's why you're called lowe's and not high's
winrar
all the keks
I used to work at home depot and we had curbside pickup separate from in-store pickup. Curbside was used exclusively by obese people from what I could tell. I once brought a single cinderblock out to a 400lb man who had been waiting curbside for half an hour. I rolled it out on a pallet jack as a joke, but he was completely happy with the situation. Bizarre.
>I once brought a single cinderblock out to a 400lb man who had been waiting curbside for half an hour. I rolled it out on a pallet jack as a joke, but he was completely happy with the situation. Bizarre.
We're used to employees being clueless as long as they are moderately competent.
>a 400lb man
how much is that in cinder blocks?
About 11.
Did this exist before COVID? I noticed companies started doing it when COVID happened as part of social distancing
>>dad says "yeah well that's why you're called lowe's and not high's"
seriously though, i feel bad for these retail/shop workers whenever they have to do something out of the norm, they just seem so scared and hesitant most of the time
Some people spend their whole lives never making decisions at work it's fricking sad.
>climbing the ladder in retail
Wow you’re really reaching for the stars there aren’t ya.
Retail processes and procedures are very opaque and rely on coordinating multiple employees who may or may not be available at any given time and they do it by word of mouth so tasks get dropped at partial completion and
nobody knows what's going on.
3/4 retailers I've worked at have gone out of business.
Oh and you have to do everything while allowing customers to interrupt you at any time, even if they're asking where's the crimp connectors while you're on the opposite side of the store trying to load a cinder block onto a pallet jack.
Retail workers aren't terribly bright or possessing initiative
>"yeah well that's why you're called lowe's and not high's"
and everyone clapped THE END!
Nice blog, homosexual. The apple doesn't seem to have fallen far from the tree.