Amerigas is charging me for 100 gallons of propane I did not receive

Amerigas is charging me for 100 gallons of propane I did not receive

My tank gauge says 70%, but they're claiming the gauge is not accurate and they meter the amount of propane delivered. The delivery driver did not leave a receipt.

I know this is false because they fat fingered the starting percentage one time and charged me for half the propane they delivered.

I know they're lying, how do I respond?

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  1. 1 month ago
    Anonymous
    • 1 month ago
      Anonymous

      >"do not use for filling"

  2. 1 month ago
    Anonymous

    You respond by getting actual proof rather than slandering them on a mongolian basketweaving forum.

    • 1 month ago
      Anonymous

      I'm asking for advice on how to get actual proof.

      Ehattheyre telling me doesn't match what I'm seeing.

      They're sued every year in every state for fraudulent activity. I have no reason to trust them.

      • 1 month ago
        Anonymous

        > sued every year
        So? Means nothing. All companies are sued all the time.
        Apple is being sued for using green text bubbles for SMS texts using your tax dollars.

      • 1 month ago
        Anonymous

        >They're sued every year in every state for fraudulent activity.
        so why do you keep using them? what does this have to do with PrepHole anyway?

  3. 1 month ago
    Anonymous

    You got to go back in time to before they delivered and spray some hot/cold waywr on the tank to get a temperature difference and slap one of these on, then tank another reading after.

    If it's a buried tank you might want to pay to get some better monitoring on that they can't frick around with. They might own the tank k and they'll tell you to get out of though. Propane is fricking weird. Your local America's dudes might be buttholes. It's kind of frickin ballsy because the states usually come down on this shit hard. It's not the 70s anymore.

  4. 1 month ago
    Anonymous

    They are a heavily regulated industry.
    Do you think they trust the delivery people? No, the gauge is inspected by the feds regularly, and the amounts dispensed, the times and pressures are all on onboard computers.
    There is a bunch of other agencies that start with F too, because of the safety aspect of it.
    Every car knows exactly how much gas it has on the computer through the obd port, not the little E/F gauge on the dash.
    Amerigas is not some mom and pop shop run out of a basement.
    Do you think the driver has some motivation to rip you off? Lol… you should apply there and find out what it’s like for yourself.

    • 1 month ago
      Anonymous

      If they have meters with printouts then sure it gets very tricky to steal product, but without a printout, it's easy for a delivery driver to underfill the customer's tank and put the rest in a transfer tank to be sold under the table.

      I compare it to stores that ask cashiers to count their drawer at the end of the shift and only leave a set amount (e.g. $60). They count the excess and place it in a deposit envelope. If the cashier had a printout from the cash register, they would skim whatever difference if it ended up positive.

      >F-E gauge on car
      The gauge is as precise as the sender unit (not very). Floats do not have a full range of movement to begin with. The computer gives a "precise" amount that is calculated from fuel consumption and only used to estimate autonomy. Digital gauges use trickery and interpolation to give you a precise amount.

      • 1 month ago
        Anonymous

        The printout doesnt matter, everything is stored in the computer and transmitted. Our trucks have has sat and GPS for almost 20 years.

        The gauge works vey simply. We know the pressure, the temperature, and the size of the hole.
        It’s extremely accurate.
        Not that much different from every single gas pump in the country, like millions of them.
        It’s a solved problem.

        • 1 month ago
          Anonymous

          Of course the meter is accurate, I'm not trying to say otherwise. A big company will have printouts because it means it's computer-controlled and they can prevent internal theft: drivers who write a bill for 500 gals, but in reality they delivered 490 and filled a portable tank with the rest.

          Unless you get the customer to read the meter on the truck before and after delivery, a printout is the most reliable way of preventing theft, both for the company and the customer.

        • 1 month ago
          Anonymous

          >Not that much different from every single gas pump in the country,
          https://www.wral.com/story/dozens-of-gas-pumps-overcharge-for-gas-according-to-state-report/20333890/

          • 1 month ago
            Anonymous

            gas stations here in the US make so much money already, it seems fricking idiotic to skim just a little bit and risk the wrath of the federal government.

        • 1 month ago
          Anonymous

          but a driver could still fill the wrong tank

  5. 1 month ago
    Anonymous

    Those gauges on the tanks are really crude. They do have a flow meter on their trucks and if he printed the starting and ending gallons of the flow meter on the receipt then there probably isn't much you can argue. There may be a master meter that shows total gallons pumped as well as the meter that shows the gallons pumped at the current fill.

  6. 1 month ago
    Anonymous

    >is charging me for 100 gallons of propane I did not receive
    based on what? you have no receipt, you didn't order gas, you didn't order it full, they just come around and fill your shit, or did you order a fill and they didn't fill it? you were or were not there? Did you even get any propane? Why do you think it's not 100lbs? How big is your tank? Where was it before filling? You know that gauge isn't lbs right?

    • 1 month ago
      Anonymous

      >Why do you think it's not 100lbs? How big is your tank? Where was it before filling? You know that gauge isn't lbs right?

      not OP but once you get to home sized tanks (not the BBQ refills) it's sold by the gallon, and the gauge is percent, and the gauge is typically not a certified calibrated gauge, just an idea so the customer knows when to call in if they are running low and not scheduled for a delivery.

      Having said all that, my experience with Amerigas was that they sent me a fricked up bill when I canceled, for about $200 and when I did the online chat with an honest rep it magically changed into a $250 refund. They originally came up with a bogus $100 fee not in the terms, plus other semi-normal crap, and ignored the gas in the tank which the terms say they will buy back. I was astounded at what the honest rep did. I'd contact her boss or the company to give her a good review but I'd expect them to fire her.

      • 1 month ago
        Anonymous

        >ignored the gas in the tank which the terms say they will buy back.

        I should clarify: my tanks were owned by Amerigas and were above ground, so they come and get the tank and whatever gas is in it.

        My other main gripe was that they charge customers like me almost 2x what they charge customers who own their own tank and can shop around. This is on top of the annual rental fee for the tank; I'd guess that in the 20 years that I had their service I paid for the tank several times over. If I had to do it all over again I'd probably buy my own tank, but you get raped there as well with the periodic recertifications (which Amerigas supposedly does on the rented tanks; my guess is that if the delivery guy doesn't smell propane it's "certified".)

        Finally, my deliveries always came with a printout from the truck, and assuming the truck is calibrated you should get what they say they delivered.

        • 1 month ago
          Anonymous

          You could buy a brass CGA-510 spider and some whips then buy multiple 100lb cylinders instead of one large tank. Connect house regulator to the spyder (same as any tank) using a wrench. Propane manifolds of various types are common so the fittings are too.

          Then you can have those hydro'ed cheaply or even replace them. BBQ jug and up are CGA-510 aka POL thread.

          If you don't have a gas company contract you can do what I do for emergency heat and use an owned portable 100lb cylinder. Add extras with the same hardware campers use.

  7. 1 month ago
    Anonymous

    You tell them that you didn't get a receipt and you're not paying until you get one. Don't puss out on this or they'll just keep screwing you and screwing you. You gotta show em that you mean business.

  8. 1 month ago
    Anonymous

    You should have gone to Strickland

  9. 1 month ago
    Anonymous

    Buy a wood stove, burn wood
    Frick the gasjew….man up
    Screw them on the bill, sell the tank
    Prove it b***h

  10. 1 month ago
    Anonymous

    There's really not a lot you can do here. If they provided a receipt showing how much they delivered you really have no way of proving they didn't deliver the amount claimed. You can't know how many gallons are in the tank by looking at that gauge since they are typically quite vague/inaccurate and have a tendency to stick. Just because the meter shows not full doesn't mean the tank isn't full.

    To dispute this, you would need to determine how many gallons are in the tank now, which you can't do just by looking at that gauge. And you would also need to have determined how many gallons were in the tank before delivery, which you cannot do retroactively.

    >I know they're lying
    Based on what evidence?

  11. 1 month ago
    Anonymous

    Did you see the truck meter when he started and when he stopped filling the tank? I asking this because in our area couple years ago, the operator didn't give customers any meter record on how much he pumped and they find out the qty only when they receive the final bill. Somebody complained and an investigation found that he delivered a lower amount to people but recorded different in the order. He dumped the difference to friend's tanks for cash.

  12. 1 month ago
    Anonymous

    Sometimes although something can be DIY'ed, it doesn't make sense to DIY it.

  13. 1 month ago
    Anonymous

    Just ask to see the ticket when delivered, it would be in the computer.
    Very strange not to leave a ticket when delivered, so I would question it rather than the guage if this happened.

  14. 1 month ago
    Anonymous

    you're not going to win against the propane mafia that is amerigas. waste some of their time on the phone and hope they don't brand you for life in their secret permanent file. there's better battles to fight in life. sucks, but sometimes when a company shits in your mouth, the best course of action is to just shut up and chew

  15. 1 month ago
    Anonymous

    Top it off from a different supplier
    You'll know how much was missing from full

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